Delivering a Better Support Experience for IP Customers
Has this happened to you? You decide to include third-party commercial IP cores to reduce risk and time to market. You spend months defining requirements, researching available IP, evaluating vendors, then cycling through technical questions and licensing options until you finally select and license the IP core that seems best for your project. You expect to drop the IP into your design, compile, test and hit your project milestones.
But things might not go as easily as expected. Perhaps you have an issue compiling the design, or the testing results don’t make sense. So, you email the IP supplier’s help desk hoping for a quick resolution, while your development work is partially on hold until you get a satisfying answer.
All support systems initially rely on the problem being routed to the appropriate engineer to correctly interpret the issue. The “appropriate” engineer is critical, as not every engineer can properly assess a given issue in a timely manner. What happens after that person receives your issue can vary widely among IP providers.
To read the full article, click here
Related Semiconductor IP
- Process/Voltage/Temperature Sensor with Self-calibration (Supply voltage 1.2V) - TSMC 3nm N3P
- USB 20Gbps Device Controller
- SM4 Cipher Engine
- Ultra-High-Speed Time-Interleaved 7-bit 64GSPS ADC on 3nm
- Fault Tolerant DDR2/DDR3/DDR4 Memory controller
Related Blogs
- Ensuring IP Quality for a Better IP Experience
- Why is Hard IP a Better Solution for Embedded FPGA (eFPGA) Technology?
- Could "Less than Moore" be better to support Mobile segment explosion?
- Ethernet IP a game-changer for SOC (System-on-Chip) designers
Latest Blogs
- Shaping the Future of Semiconductor Design Through Collaboration: Synopsys Wins Multiple TSMC OIP Partner of the Year Awards
- Pushing the Boundaries of Memory: What’s New with Weebit and AI
- Root of Trust: A Security Essential for Cyber Defense
- Evolution of AMBA AXI Protocol: An Introduction to the Issue L Update
- An Introduction to AMBA CHI Chip-to-Chip (C2C) Protocol